Shipping Policy

Effective Date: December 19, 2024

Address: 2493 Stout Street, Lancaster, Pennsylvania, United States

Phone: 717-392-9493

Email: contact@syinandsern.com

Website:

Welcome to Syin and Sern! We are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of our products.

1. Order Processing

  • Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

2. Domestic Shipping Rates and Estimates

  • We offer various shipping options to meet your needs. Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: Estimated delivery time is 3-5 business days.

  • Expedited Shipping: Estimated delivery time is 1-3 business days.

3. International Shipping

  • We offer international shipping to many countries. Shipping charges and delivery times vary based on your location and the shipping method selected.

  • Please note that international shipments may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient.

4. How Do I Check the Status of My Order?

  • When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

  • If you haven’t received your order within the estimated delivery time, please contact us at contact@syinandsern.com with your name and order number, and we will look into it for you.

5. Shipping to P.O. Boxes

  • We are unable to ship to P.O. Box addresses. Please provide a physical address for shipping.

6. Shipping Restrictions

  • Some products may be subject to shipping restrictions due to local laws and regulations. We will notify you if your order cannot be shipped to your location.

7. Damages

  • Syin and Sern is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim.

8. Returns

  • Our Refund and Returns Policy provides detailed information about options and procedures for returning your order.