Privacy Policy

Effective Date: December 25, 2024

At SyinandSern, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website syinandsern.com (referred to as the “Site”) or purchase products, including jewelry, from us. We value the trust you place in us and are dedicated to ensuring that your data is handled securely and responsibly.

By accessing and using our website, you consent to the collection, use, and processing of your information in accordance with this Privacy Policy.

1. Introduction

SyinandSern values your privacy and strives to protect your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website syinandsern.com, make purchases, or interact with us through various channels.

What Does This Policy Cover?

This policy covers the following aspects of how we handle your data:

  • Information We Collect: Types of personal information we collect.
  • How We Use Your Information: The ways in which we use your data.
  • Data Protection and Security: How we safeguard your information.
  • Your Rights and Choices: How you can control your personal data.
  • Cookies and Tracking Technologies: How we use cookies and other technologies to enhance your browsing experience.

2. Information We Collect

When you use our website or make a purchase, we may collect the following types of personal information:

A. Personal Identification Information

  • Full Name
  • Email Address
  • Phone Number
  • Billing and Shipping Address: Necessary to process orders and deliveries.
  • Payment Information: Credit card or PayPal details for payment processing (note: we do not store your payment information directly but use secure third-party processors).
  • Order History: A record of your past purchases to assist in customer service and personalized recommendations.

B. Non-Personal Identification Information

  • IP Address: For site analytics and fraud prevention.
  • Browser Type and Version: To optimize your browsing experience.
  • Device Information: Such as mobile or desktop device data.
  • Location Data: Approximate location data collected via your IP address.
  • Cookies and Usage Data: See section on Cookies below.

C. Information Collected Automatically

As you navigate through our website, we may collect certain information automatically, including your browsing actions and patterns. This information is collected through cookies and similar technologies.

3. How We Use Your Information

The personal information we collect allows us to:

  • Process Orders: Fulfill and process your orders for jewelry, including shipping and billing.
  • Customer Service: Provide you with personalized customer service, respond to inquiries, and assist with any issues regarding your orders.
  • Email Marketing: Send you promotional emails, newsletters, and product updates. You may opt-out at any time by clicking “unsubscribe” in any marketing email.
  • Personalization: Offer you tailored recommendations based on your browsing and purchasing history to enhance your shopping experience.
  • Improving Our Website: Analyze usage patterns to improve our website functionality, user experience, and performance.
  • Compliance with Legal Requirements: Ensure compliance with applicable laws and regulations, including fraud prevention and legal obligations.

4. Data Protection and Security

At SyinandSern, we prioritize the security of your personal information. We implement a variety of security measures to protect your data:

  • Secure Socket Layer (SSL) Encryption: All sensitive information, including payment details, is encrypted and transmitted securely using SSL technology.
  • Third-Party Payment Processors: We use trusted third-party payment processors like PayPal and Stripe to securely process payments. Your payment information is not stored on our servers.
  • Data Access Control: Access to your personal information is restricted to authorized personnel only, ensuring that your data is protected.
  • Regular Audits: We perform regular security audits to identify potential vulnerabilities and enhance the overall security of our systems.
  • Two-Factor Authentication (2FA): For your protection, we use two-factor authentication where applicable to further secure your account.

While we take reasonable precautions to protect your data, please note that no method of electronic transmission or storage is 100% secure. We cannot guarantee the complete security of your information.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers that assist us in running our website, processing payments, fulfilling orders, and improving our services.
  • Legal Compliance: We may disclose your personal information to comply with legal obligations, respond to legal claims, or protect the rights, property, and safety of SyinandSern, our customers, and others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you via email or notice on our website if such an event occurs.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve your experience on our website. Cookies are small text files placed on your device to track your usage and preferences.

What Are Cookies Used For?

  • Session Management: To keep track of your shopping cart and preferences as you navigate the site.
  • Personalization: To remember your preferences and tailor recommendations based on your browsing history.
  • Analytics: To gather information about how visitors use our website for the purpose of improving user experience.
  • Targeted Advertising: To display personalized ads based on your interests, both on our website and other websites.

Cookie Management

You can manage or disable cookies in your browser settings. However, please note that disabling cookies may affect your ability to use certain features on our website.

7. Your Rights and Choices

As a user, you have certain rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You may request corrections or updates to your personal information if it is inaccurate or incomplete.
  • Deletion: You can request that we delete your personal data, subject to legal or contractual obligations.
  • Opt-Out of Marketing: You can opt out of receiving promotional emails by clicking “unsubscribe” in any marketing communication or by contacting us directly.
  • Data Portability: You may request a copy of your personal data in a commonly used, machine-readable format.

To exercise any of your rights, please contact us at contact@syinandsern.com.

8. Children’s Privacy

SyinandSern does not knowingly collect or solicit personal information from anyone under the age of 13. If you are under the age of 13, please do not submit any personal information to us. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

9. International Data Transfers

If you are located outside of the United States, please be aware that your data may be transferred to, stored, and processed in the United States. By using our website and providing us with your personal information, you consent to this transfer.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the updated policy will be effective as of the date indicated at the top of the page. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

  • Email: contact@syinandsern.com
  • Phone: 717-392-9493
  • Mailing Address: 2493 Stout Street, Lancaster, Pennsylvania, United States