Refund and Returns Policy
Effective Date: December 25, 2024
At SyinandSern, we want you to be completely satisfied with your jewelry purchase. However, if for any reason you are not fully satisfied with your purchase, we have created a clear and easy-to-understand Refund and Returns Policy to ensure that your experience with us is a positive one. This policy explains how we handle refunds, returns, and exchanges for our jewelry products.
By purchasing products from SyinandSern, you agree to the terms and conditions of this Refund and Returns Policy.
1. General Policy Overview
We offer a hassle-free return and refund process to ensure that our customers are fully satisfied with their purchase. This Refund and Returns Policy applies to all jewelry products purchased directly from SyinandSern through our website, syinandsern.com.
Eligibility for Returns
To be eligible for a return, your item(s) must meet the following conditions:
- Timeframe: Returns must be requested within 30 days from the date of purchase.
- Condition: The product must be unused, unworn, and in its original packaging. Jewelry should be free of scratches, tarnishing, or any signs of wear.
- Proof of Purchase: You must provide a valid order number or receipt to process your return.
Non-Returnable Items
Certain products are non-returnable for hygiene or safety reasons, including:
- Custom-made or engraved jewelry: If you have personalized or customized a piece of jewelry, it cannot be returned unless it is defective.
- Sale Items: All items purchased on sale, or during promotions, are final sale and cannot be returned or exchanged.
2. How to Initiate a Return
If you meet the eligibility criteria, here’s how you can initiate a return:
Step 1: Contact Us
Before returning any jewelry, please contact our customer service team at contact@syinandsern.com or call 717-392-9493 to request a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
Step 2: Provide Order Details
To expedite your return process, please provide the following information when contacting us:
- Order number
- Full name
- Item(s) you wish to return
- Reason for return (optional but helps us improve our products and services)
Step 3: Pack Your Item
Once you receive your RMA number, carefully pack the item in its original packaging, including any documentation, tags, and accessories. Ensure that the item is securely packaged to prevent damage during return shipping.
Step 4: Ship the Item
You will be responsible for paying the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your return is safely received. Shipping charges are non-refundable unless the return is due to our error.
3. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets the return requirements. If the return is approved, your refund will be processed.
Refund Timeline
Refunds are typically processed within 5-7 business days of receiving your returned item. The refund will be issued to the original payment method used at the time of purchase.
- If you paid using a credit card, the refund will be credited back to the same card.
- If you used PayPal, your refund will be credited to your PayPal account.
Please note that depending on your bank or card issuer, it may take up to 10 business days for the refund to reflect in your account.
Partial Refunds
In some cases, a partial refund may be issued if the item is returned in a condition that is not suitable for resale. This includes items that have been:
- Used or worn
- Damaged
- Missing parts or accessories
If we issue a partial refund, you will be notified in advance.
4. Exchanges
We currently do not offer direct exchanges for jewelry items. If you wish to exchange an item, you will need to return the original item for a refund and then place a new order for the desired product.
Steps for Exchange:
- Return the item: Follow the steps outlined in the “How to Initiate a Return” section.
- Order a new item: Once the refund is processed, place a new order for the jewelry piece you wish to exchange for.
5. Defective or Incorrect Items
We strive to ensure the highest quality in all our products. However, if you receive a defective or incorrect item, please contact us immediately, and we will gladly resolve the issue.
How to Return a Defective or Incorrect Item:
- Contact us within 7 days of receiving the item.
- Provide photographs of the defective or incorrect item, along with your order details.
- We will provide a pre-paid return label for the return of the defective or incorrect item.
- Once we receive the item and confirm the defect or error, we will either send you a replacement or issue a full refund, including shipping costs.
6. Late or Missing Refunds
If you have not received your refund within the stated processing time:
- First, check your bank account or payment method for any updates.
- Then, contact your bank or credit card company, as it may take additional processing time before a refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at contact@syinandsern.com.
7. Shipping Costs and Responsibility
- Return Shipping Costs: Unless the item is defective or incorrect, you are responsible for paying for your own return shipping costs. Shipping costs are non-refundable.
- Original Shipping Costs: If you are returning the item for a full refund, the original shipping cost will also be refunded. If you are exchanging the item, the original shipping cost will not be refunded.
- Return Labels: If we have made an error (e.g., defective or incorrect items), we will provide a pre-paid return label at no cost to you.
8. Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with a return or refund, please feel free to contact us at:
- Email: contact@syinandsern.com
- Phone: 717-392-9493
- Mailing Address: 2493 Stout Street, Lancaster, Pennsylvania, United States
