1. CONDITIONS FOR EXCHANGE OF PRODUCTS
 
Exchange goods within 07 days from the date the customer receives the product.
 
The product still has its original tags and labels intact and has not been used.
 
2. PERFORM PRODUCT EXCHANGE
 
You can exchange goods online at Syinandsern stores and agents nationwide. Note: please bring the product and delivery slip.
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If there is no Syinandsern store in your area or the product you want to exchange, please follow these steps:
 
Step 1: Call the Call Center: 0919.345.345 on weekdays (except holidays), provide the order code and product code to be exchanged.
 
Step 2: Please send the exchanged goods to the address: Syinandsern Online Warehouse – 124 Nguyen Chi Thanh, Hai Chau 1, Hai Chau, Da Nang, VietNam
 
Step 3: Syinandsern sends a new product upon receipt. In case of out of stock, Syinandsern will contact to confirm.