Sales Policy
Effective Date: December 25, 2024
At SyinandSern, we are committed to offering a seamless and enjoyable shopping experience for all of our customers. This Sales Policy outlines the terms and conditions governing the sale of jewelry products purchased directly from our website, syinandsern.com. By making a purchase on our website, you agree to abide by the terms outlined in this Sales Policy.
Please take the time to read this policy carefully before making a purchase. If you have any questions or concerns, feel free to contact our customer service team.
1. General Terms of Sale
All sales made through syinandsern.com are subject to the following terms and conditions:
Product Availability: All items listed on our website are subject to availability. In the event that an item you ordered is out of stock or unavailable, we will notify you as soon as possible and offer alternative solutions, such as a similar item or a refund.
Pricing: All prices listed on the website are in USD and are exclusive of any applicable taxes, shipping charges, or handling fees. Prices are subject to change without notice, though changes will not affect orders that have already been confirmed.
Discounts and Promotions: We may offer periodic promotions, discounts, or coupons through our website, email newsletters, or social media platforms. These offers are subject to specific terms and conditions and may expire after a certain date. Be sure to review the terms of each promotion before using a discount code.
Order Confirmation: After completing your order, you will receive an order confirmation via email. This email will contain details of the products you ordered, along with the estimated delivery date and total amount due. Please review the information carefully and let us know immediately if there are any errors.
Payment Methods: We accept a wide variety of payment methods, including credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure online payment options. Payments are processed securely, and we do not store your credit card details. Full payment must be made at the time of order.
2. Order Process
When placing an order on syinandsern.com, you agree to the following steps in the purchase process:
Selecting Items: Browse our website to choose the jewelry pieces you would like to purchase. Once you have selected your items, you can add them to your shopping cart.
Reviewing Your Order: Before finalizing your purchase, you will have the opportunity to review the details of your order, including the items selected, quantities, and total cost (including taxes and shipping).
Checkout: Once you are satisfied with your order, proceed to the checkout page. You will be asked to provide your shipping information and choose your preferred payment method.
Payment and Confirmation: After entering your payment details, you will be prompted to confirm your order. Once payment is successfully processed, you will receive an order confirmation email containing your order details.
Shipping and Delivery: Your order will be shipped within the timeframe indicated on the product page or during checkout. For more details on shipping, please refer to our Shipping Policy.
3. Shipping and Delivery
We strive to deliver your jewelry purchases as quickly and efficiently as possible. Here are the key aspects of our shipping and delivery process:
Shipping Methods: We offer a variety of shipping options, including standard shipping, expedited shipping, and express delivery. Shipping costs and delivery times will vary depending on the method selected and the destination.
Shipping Costs: Shipping fees are calculated at checkout based on the weight and size of the items purchased, as well as the delivery location. You will be provided with a detailed breakdown of shipping costs before completing your purchase.
International Shipping: We offer international shipping to a variety of countries. International orders may be subject to customs fees, taxes, and import duties, which are the responsibility of the customer. These charges are beyond our control, and we recommend checking with your local customs office for more information.
Order Tracking: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment’s progress through the delivery service.
Delivery Times: Delivery times vary based on your location and the shipping method selected. Standard delivery typically takes 5-10 business days, while expedited or express services may deliver within 2-3 business days. International orders may take longer.
Order Delays: While we strive to fulfill all orders promptly, delivery times may be affected by factors outside of our control, including weather conditions, customs processing, and carrier delays. In such cases, we will keep you informed of any significant delays.
4. Cancellations and Modifications
Once an order has been placed, we begin processing it as quickly as possible to ensure timely delivery. However, we understand that there may be circumstances where you need to cancel or modify your order.
Order Cancellation: You may request to cancel your order within 24 hours of placing it. After 24 hours, we cannot guarantee cancellation, as your order may have already been processed or shipped. To request a cancellation, please contact us immediately at contact@syinandsern.com.
Order Modifications: Once an order is confirmed, changes to the order (such as modifying quantities, colors, or sizes) may not be possible. Please review your order carefully before confirming your purchase. If you need to make any changes, please contact us as soon as possible, and we will do our best to accommodate your request.
5. Returns, Exchanges, and Refunds
If you are not satisfied with your purchase, we offer a Returns and Refunds Policy to ensure a smooth resolution. Please refer to our Refund and Returns Policy for detailed instructions on how to return an item, request a refund, or exchange a product.
Note: Custom-made or personalized jewelry is not eligible for return unless defective or damaged upon arrival.
6. Customer Service and Support
At SyinandSern, we are dedicated to providing excellent customer service. If you have any questions about our sales process, products, or policies, please don’t hesitate to reach out to us.
You can contact our customer service team via:
Email: contact@syinandsern.com
Phone: 717-392-9493
Our support team is available Monday through Friday from 9:00 AM to 6:00 PM EST.
7. Legal Disclaimer
By placing an order with SyinandSern, you acknowledge that you have read and agreed to the terms and conditions set forth in this Sales Policy, as well as our Privacy Policy, Refund and Returns Policy, Shipping Policy, and any other policies or agreements referenced on our website.
We reserve the right to update or modify this Sales Policy at any time without prior notice. Any changes will be reflected on this page, and the effective date will be updated accordingly.
