Sales Policy
Effective Date: December 19, 2024
Address: 2493 Stout Street, Lancaster, Pennsylvania, United States
Phone: 717-392-9493
Email: contact@syinandsern.com
Website:
Welcome to Syin and Sern! This Sales Policy outlines the terms and conditions related to the sales of our jewelry products. By placing an order on our website , you agree to be bound by this policy.
1. Product Availability
All products offered on our website are subject to availability. We strive to keep our stock levels accurate, but if a product you order is unavailable, we will notify you and provide options for a replacement, backorder, or refund.
2. Pricing
All prices listed on our website are in USD and are subject to change without notice. We make every effort to ensure the accuracy of our pricing, but errors may occur. If we discover a pricing error after you have placed an order, we will contact you to either confirm your order at the correct price or cancel it.
3. Orders and Payment
When you place an order, you will receive an email confirmation. Payment must be completed before we process and ship your order. We accept major credit cards and other payment methods as indicated on our website. Your payment information is securely handled through our payment gateway providers.
4. Shipping and Delivery
We offer shipping domestically and internationally. Shipping costs and delivery times vary based on the shipping method selected and the destination. Please refer to our Shipping Policy for detailed information on shipping options, costs, and estimated delivery times. We are not responsible for delays caused by customs or postal services.
5. Returns and Refunds
We offer a 30-day return policy for items that are in their original condition. To initiate a return, please contact our customer service team at contact@syinandsern.com. Once we receive the returned item, we will process a refund to your original payment method. Please note that shipping costs are non-refundable, and return shipping costs are the responsibility of the customer.
6. Sale and Promotional Items
Items purchased on sale or during promotional events are final sale and cannot be returned or exchanged unless they are defective or damaged. Please review the specific terms of each promotion for more details.
7. Order Cancellations
You may cancel your order within 24 hours of placing it for a full refund. After 24 hours, if the order has not yet been shipped, you may still request a cancellation, but we cannot guarantee it. If the order has already been shipped, you will need to follow our return process.
8. Liability
To the fullest extent permitted by law, Syin and Sern shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your purchase.
9. Changes to This Sales Policy
We reserve the right to modify this Sales Policy at any time. Your continued use of the Website and purchases following any changes indicates your acceptance of the new policy. We encourage you to review this Sales Policy periodically for any updates.
